Returns & Exchanges
Polène offers a 15-day return window from the date of delivery for all items in their original, unused condition with all protective packaging intact. We strive to ensure your leather goods meet our high standards of craftsmanship and your complete satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the item in its original dust bag and box, ensuring all protective films are still attached to the hardware to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.
Ship and Refund
Drop off your package at the designated carrier location; once our workshop verifies the item's condition, your refund will be processed within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing